![]() In a letter to the company, Arizona Attorney General Mark Brnovich firmly stated his concerns about the company’s policy. There was at least one lawsuit filed in which claimants said there was no way for a member to physically go to a physical location to cancel their memberships because the company had closed its doors due to COVID-19 restrictions. When the COVID-19 pandemic hit, the spotlight on the chain’s cancellation issues got even brighter. Planet Fitness’ policies have previously landed it in legal hot water. They charged me late fees and sent my ‘past due’ balance to collections,” she said. So, I sent a letter with my signature and my membership was still ‘pending cancellation.’ They wouldn't let me update a card over the phone (like if it's been compromised). “I assumed with COVID they would take a verbal signature. She said she was told that she had to either drive back to Nampa where she signed up or send a handwritten letter. ![]() One recent example of a frustrating experience came from Jewelia, who opened a membership at a Planet Fitness location in Nampa, Idaho, but then moved to Boise shortly after. Although Planet Fitness locations in some states with applicable laws are required to accept online cancellations, consumers in other states have reported issues with having to cancel their memberships in person or via mail (preferably certified). Recently, a number of consumers have posted reviews and comments on ConsumerAffairs and social media regarding their frustration with the process of canceling their Planet Fitness memberships.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |